Privacy Policy
Last Updated: January 15, 2025
1Introduction and Overview
At meshondataline, we understand that your data is valuable. This privacy policy explains how we collect, use, and protect your personal information when you work with our performance testing and optimization services.
We're based in Thailand but serve clients globally. This policy complies with Thai Personal Data Protection Act (PDPA) as well as international privacy standards. We believe in transparency – no confusing legal jargon, just straightforward explanations about what we do with your information.
When you engage with our services, you trust us with your business data. That trust drives everything we do regarding data protection and privacy.
2Information We Collect
The information we collect depends on how you interact with our services. Here's what we typically gather:
Contact Information
Your name, email address, phone number, and company details when you reach out to us or request services.
Technical Data
System performance metrics, application logs, and technical specifications needed for our testing and optimization work.
Business Information
Details about your projects, performance requirements, and business objectives that help us deliver better results.
Usage Analytics
How you interact with our website and services, including which pages you visit and how long you stay.
We only collect information that's necessary for providing our services or improving your experience with us. We don't gather data just for the sake of having it.
3How We Use Your Information
Your information serves specific purposes in our business relationship:
- Delivering performance testing and optimization services tailored to your needs
- Communicating about project progress, results, and recommendations
- Analyzing system performance to identify bottlenecks and optimization opportunities
- Providing technical support and troubleshooting assistance
- Sending important updates about our services or changes to our policies
- Improving our testing methodologies based on real-world performance data
- Complying with legal obligations and industry standards
Important: We never use your business data for our own commercial purposes beyond providing the services you've requested. Your performance data stays confidential and isn't shared with competitors or third parties without your explicit consent.
4Data Sharing and Disclosure
We believe in keeping your information secure and private. Here's when and why we might share data:
Service Providers
We work with trusted third-party tools for cloud infrastructure, data analysis, and project management. These providers only access data necessary for their specific function and are bound by strict confidentiality agreements.
Legal Requirements
We may disclose information when required by Thai law or valid legal process. We'll notify you about such requests unless prohibited by law.
Business Protection
In rare cases, we might share data to protect our rights, property, or safety, or that of our clients and the public.
We never sell, rent, or trade your personal information to marketers, advertisers, or other third parties. That's not our business model, and it never will be.
5Data Security Measures
Protecting your data is fundamental to our business. We implement multiple layers of security:
- Encrypted data transmission using industry-standard SSL/TLS protocols
- Secure cloud storage with access controls and regular security audits
- Multi-factor authentication for all team member accounts
- Regular security training for our staff and contractors
- Automated backups with encryption at rest
- Network monitoring and intrusion detection systems
- Regular security assessments and vulnerability testing
Despite our best efforts, no system is completely secure. If a security incident occurs that affects your data, we'll notify you promptly and work with you to minimize any impact.
6Your Privacy Rights
Under Thai PDPA and international privacy principles, you have several important rights regarding your personal data:
Access and Portability
You can request copies of the personal data we hold about you. We'll provide this information in a commonly used electronic format within 30 days.
Correction and Updates
If your information is inaccurate or incomplete, you can ask us to correct it. We want to keep your data current and accurate.
Deletion Rights
You can request deletion of your personal data in certain circumstances, such as when it's no longer needed for the original purpose or when you withdraw consent.
Processing Restrictions
You can ask us to limit how we process your data while we address concerns about accuracy or legitimate use.
Objection Rights
You can object to certain types of data processing, particularly for marketing purposes (though we do very little marketing anyway).
To exercise these rights, simply contact us using the information provided below. We'll respond within 30 days and won't charge fees unless your requests are clearly excessive or repetitive.
7Data Retention Periods
We keep your information only as long as necessary for business and legal purposes:
| Data Type | Retention Period | Reason |
|---|---|---|
| Project Data | 3 years after completion | Support, warranty, reference |
| Contact Information | 5 years from last contact | Business relationship maintenance |
| Technical Logs | 1 year | Troubleshooting and analysis |
| Financial Records | 7 years | Tax and legal compliance |
When data reaches the end of its retention period, we securely delete it from our systems. You can always request earlier deletion if you no longer want us to keep your information.
8International Data Transfers
Our primary operations are in Thailand, but we sometimes work with international cloud services and partners. When we transfer data outside Thailand, we ensure appropriate safeguards are in place:
- Using cloud providers with strong international privacy certifications
- Implementing contractual data protection clauses
- Ensuring recipient countries have adequate data protection laws
- Obtaining your consent when required by law
We're selective about international partners and prioritize those with proven track records in data protection and privacy.
9Cookies and Website Analytics
Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Here's what we use:
Essential Cookies
These are necessary for basic website functionality and can't be disabled without breaking core features.
Analytics Cookies
We use privacy-focused analytics to understand which content is most helpful and how we can improve the site experience.
Preference Cookies
These remember your choices and settings to make return visits more convenient.
You can control cookie settings through your browser, though disabling some cookies might affect website functionality. We don't use invasive tracking or advertising cookies.
10Children's Privacy
Our services are designed for businesses and professional use. We don't knowingly collect personal information from children under 13 (or the applicable age in your jurisdiction).
If we discover we've inadvertently collected information from a child, we'll delete it promptly. Parents or guardians who believe we may have collected their child's information should contact us immediately.
11Policy Changes and Updates
We review and update this privacy policy regularly to reflect changes in our practices, technology, and legal requirements. When we make significant changes, we'll notify you through:
- Email notification to active clients
- Prominent notice on our website
- Direct communication during active projects
We encourage you to review this policy periodically. The "Last Updated" date at the top shows when we last made changes. Continued use of our services after updates indicates acceptance of the revised policy.
Privacy Questions or Concerns?
We're here to help with any privacy-related questions or requests. Our team takes these matters seriously and responds promptly.
For fastest response to privacy requests, please email us with "Privacy Request" in the subject line and include specific details about your inquiry.